Refund policy

Cancellation Right

You have the right to cancel this contract within 14 days without giving reasons. The cancellation period shall be 14 days from the day on which you or a third party named by you that is not the shipper has taken possession of the final goods.

To exercise your right of cancellation, you must inform us

axion GmbH 
Mollenbachstr. 13 
71229 Leonberg 
Telephone: +49 7152 353 911 0 
Fax: +49 7152 353 911 1

by means of an explicit declaration (e.g., a letter sent by post, a fax or an email) of your decision to cancel this contract. You may use the enclosed sample cancellation form for this, but this is not mandatory. 
To comply with the cancellation period, it shall be sufficient that you send the notification stating your intention to exercise your right of cancellation before expiry of the cancellation period.

Consequences of Cancellation 
If you cancel this contract, we shall refund to you all payments that we have received from you, including all delivery charges (with the exception of additional costs resulting from you having chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which the notification of your cancellation of this contract was received by us. For this refund, we shall use the same payment method that you employed in the original transaction, unless otherwise expressly agreed with you; under no circumstances shall fees be charged to you for this refund. We may refuse to refund until we have had the goods returned to us or until you have furnished proof that you have sent the goods back, depending on which is the earlier point in time.

You are to send back or hand over the goods to us or to axion GmbH, Mollenbachstr. 13, 71229 Leonberg without delay and at all events within fourteen days from the day on which you inform us of the cancellation of this contract. The period shall be complied with if you dispatch the goods before expiry of the 14-day period.

You bear the direct costs of returning the goods.

You need only pay for any loss of value of the goods if this loss of value is attributable to handling that is unnecessary for the examination of the condition, characteristics and functionality of the goods.

End of Cancellation Policy

Other Information 
The right of cancellation shall expire early in contracts on sealed goods that are not suitable for return for reasons of health protection or hygiene if their seals were removed after delivery. 
We expressly indicate for each product whether it is sealed goods and request that you observe the expiry of the cancellation right should the seals have been removed. 

Sample Cancellation Form

(If you wish to cancel the contract, please fill in this form and return it.)

To [here the name, postal address and, where appropriate, the fax number and email address of the entrepreneur is to be inserted by the entrepreneur]: 
I/we (*) hereby cancel the contract concluded by me/us (*) on the purchase of the following goods (*) / the provision of the following service (*) 
Ordered on (*) / received on (*) 
Name of user 
Address of user 
Signature of user (only if notification is on paper) 

(*) Delete if not applicable.